Convenient access to specialised Healthcare

Virtual Services via TeleConnect or TeleHealth offer significant benefits for individuals living in residential aged care or at home. These virtual services provide convenient access to specialised healthcare professionals, eliminating the need for travel, which can be particularly challenging for elderly individuals with mobility issues.

The delivery of our virtual services not only improves greater access to care for people living in regional, rural, and remote locations throughout Australia, they facilitate prompt intervention in case of health concerns, reducing the likelihood of hospital admissions.

TeleConnect is a service that is led by a senior allied health professional who assesses, recommends, and documents an appointment virtually whilst utilising an Allied Health Assistant (AHA) attends the client’s home in-person, as required. TeleHealth is a service that is solely delivered by a senior allied health professional virtually. 

The flexibility of TeleConnect appointments can also lead to increased user engagement, adherence to treatment plans, and achievement of personalised individual goals.

We can offer the following allied health services through our virtual platforms;

• Dietitians
• Physiotherapy
• Occupational Therapy
• Speech Pathology
• Exercise Physiology

Allied Health Services Within Residential Aged Care (RAC)

For residents in aged care, accessing consistent, high-quality healthcare is essential to maintaining their wellbeing and quality of life. Virtual services have become pivotal in delivering this support, offering increased access to the appropriate allied health professionals and reducing long wait times. By allowing residents to receive care onsite, TeleHealth minimises disruption to their routines, providing essential health services without the need for travel.

Our virtual services bridge the gap, providing residents with tailored, evidence-based allied health advice within the care facility, wherever they may be located throughout the nation. RAC facilities would not require TeleConnect, as there are staff on site to provide assistance to the allied health professional, as required.  

How does TeleConnect work?

Concentric will assign a senior therapist who coordinates the requirement of need through a virtual assessment with the assistance of Allied Health Assistant (AHA).

Step 1: Initial Assessment

A comprehensive virtual evaluation led by our experienced therapist to understand the client’s needs and set goals. An AHA will be with the client in-person to facilitate any assessment/s that cannot be completed virtually.

Step 2: Personalised Care Plan

Development of a tailored care plan, integrating both virtual and in-person support.

Step 3: Bringing the Care Plan to Life

Our AHAs and therapists work together to execute the care plan, ensuring each client receives the personalised support they need.

Step 4: Comprehensive Reporting

Regular updates and detailed reports to track progress and make necessary adjustments, ensuring optimal outcomes for clients.

Here is a link to some common FAQ's about TeleConnect that may be helpful. 

How does TeleHealth work?

Concentric will assign a senior therapist who coordinates the requirement of need through a virtual assessment.

Step 1: Initial Assessment

A comprehensive virtual evaluation led by our experienced therapist to understand the client’s needs and set goals.

Step 2: Personalised Care Plan

Development of a tailored care plan

Step 3: Bringing the Care Plan to Life

The therapists execute the care plan, ensuring each client receives the personalised support they need.

Step 4: Comprehensive Reporting

Regular updates and detailed reports to track progress and make necessary adjustments, ensuring optimal outcomes for clients.

Privacy and confidentiality

Concentric adheres to strict privacy and confidentiality protocols in all of our service delivery, including online protection and security of personal information.

Contact us

To find out more about our TeleConnect services and if it is right for you, your loved ones or a client please contact our Seniors’ support team on 1300 148 160 or email seniors@concentric.com.au

To access our virtual services, please fill in our referral form indicating whether you would like TeleHealth or TeleConnect.